Shipping policy

Welcome to K-Sera! We are committed to delivering your order as quickly and safely as possible.

Processing Time

* Orders are processed within 1–3 business days.
* Orders are processed Monday through Friday, excluding holidays.

Estimated Delivery Time

* United States: 7–15 business days
* Canada: 7–20 business days
* International: 10–25 business days

Delivery times are estimates and may vary due to customs, weather, holidays, or carrier delays.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email. Tracking information may take 1–3 days to become available.

Shipping Costs

Shipping costs are calculated at checkout unless free shipping is offered.

Delays

While we work hard to deliver your order on time, occasional delays outside our control may occur. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided by the customer.

Questions

If you have any questions regarding your order, please contact our customer support team. We are happy to assist you.